You have the right to return within a period of fourteen (14) days from the purchase without stating reasons. You are only obligated to pay for the return shipping costs.
One-off Orders with a limited shelf life (such as cut flowers) cannot be revoked. The shipping costs of returning the product is your own account.
To revoke the agreement, you can use the model form that can be found in Appendix I (Model withdrawal form) of the General Terms and Conditions or by downloading the model form in PDF. You can use the model form for this, but you are not obliged to do so.
During the Reflection Period, you must handle received products and associated packaging with care. You will only be allowed to unpack products to the extent necessary to assess whether you wish to keep a product. If you make use of your right of withdrawal, you will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging, within 14 days after the expiry of the cooling-off period.
If you have already paid for products that are withdrawn during the Reflection Period, Eostre will immediately refund the payment to you after the products have been returned, or after you have demonstrated that you have returned the products, whichever comes first.